In the early days of my business, I was doing all of my own marketing, sales, customer service, and operations.
That meant that I lived in my email. Each weekday, I would start around 8 AM, crank through as many emails and phone calls as I could, and then start teaching music lessons at 3 PM.
Hiring help was necessary as the business grew, but the volume of email didn’t go down. If anything, it expanded. But I was committed to processing it all, based on what I had learned from David Allen’s Getting Things Done methodology, a painstaking process that required making a decision about what to do with each email, phone call, and piece of paper I received. And once everything was processed, my reward would be an empty inbox, an empty voicemail box, or an empty actual box. Everything would be filed, archived, put away, and dealt with.
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